- Hotel Standard Check-in time is 1300 hours IST and check-out time is 1100 hours.
- Early check-in and late check-out are available on subject to availability.
- Individual Cancellation, No-Show and Amendment Policy: Cancellation made 7 days prior to the arrival date shall not incur any cancellation charges ‘beyond 100% retention charges’ will be applicable.
- Group Cancellation made 14 days prior to the arrival date shall incur cancellation charges ‘beyond 100% will be charged through length of stay.
- All standard policies pertaining to hospitality industry are applicable, when specific reservation policy is not mentioned in the “Reservation Confirmation” document.
- No gatherings and parties of any nature are allowed in the room. The Hotel reserves the right to evict any additional occupants in the room.
- Guests will not be permitted to compromise the health, safety and security aspects of the Hotel at any point of time.
- Guests are bound to produce an original proof of identity at the time arrival in the Booking
- All the assets and valuables of the our premices should be duly maintained adequately and should not be damaged or destroyed. The Heart of Heaven Resort has the discretion to levy any charges in future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) have been done or caused by the Guest.